Guest OS Scorecard
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My business has a clear, well-defined vision for where we are going.
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We have clearly documented our company's core values, and they are shared by all team members.
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We have a long-term goals that excites and motivates our team.
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Every team member understands our vision and can see how their daily actions contribute to it.
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We consistently have the right people in the right seats.
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Our team members align with our company's core values.
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For every role, we ensure the person in it "Gets it, Wants it, and has the Capacity to do it" (GWC).
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My business makes decisions based on objective data rather than just gut feelings.
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We use a forward-looking scorecard with at-a-glance visibility to track our performance.
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We track key metrics like occupancy, RevPAM (Revenue Per Available Unit), and guest satisfaction.
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Every team member has access to the data relevant to their role and understands how they contribute to it.
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We have identified and documented the core processes of our business.
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My business uses checklists to ensure excellence and consistency in our daily operations.
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We provide our team with point-of-need training and resources to follow processes correctly.
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My business operates with the mindset that profit come first and defines our operating budget (not the other way around).
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We have clear financial dashboards that are reviewed regularly.
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Our team understands how their daily decisions impact the company's profitability.
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My business sets clear quarterly priorities (or "Rocks") to move us toward our vision.
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We have a consistent meeting rhythm, including weekly check-ins to review progress on our goals.
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We have a system for logging and tracking issues ("fires") as they arise, so they are not forgotten.
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