Chat services work as a medium to ensure communication between customers and brands. People prefer to get an instant response to their queries rather than waiting on the phone. Here’s when chat service tools can offer speed and quality to ensure a seamless customer support experience.
Following is a screened list of some good chat services you can use on your website:
- LiveChat: LiveChat helps you to entice prospects, identify what they are looking for, and finally convert them. It sends automated greetings and canned messages (such as “We’re experiencing technical issues”) to shorten the turnaround time.
LiveChat offers four different plans – Starter, Team, Business, and Enterprise. Interestingly, you can personalize LiveChat according to your website design.
- Zendesk Chat: AI-powered Zendesk Chat sends quick answers to the customers. It asks users for information such as name, email ID, and other relevant details before initiating the chat.
Zendesk Chat is available at these price tiers – Free, Team ($14), Professional ($29), and Enterprise ($59).
- ChatBot: ChatBot features an intuitive interface with pre-built templates. You can easily customize chat sessions depending on your business needs. For instance, you can use the Sales Bot template to attract visitors to buy products right away from the chatbox.
This chat service software is compatible with WooCommerce and WordPress.
- LiveAgent: LiveAgent offers a comprehensive channel to provide customer engagement services 24/7. Some of its features include video chat, live chat, and email ticketing.
LiveAgent works effectively with CRM, website builders, and email marketing tools.
Do you use any other chat service software to engage with your customers online? Let us know!
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