Live chat software has become an indispensable element of customer service. Businesses around the globe have embraced live chat as an important method for brand communication.
Chat boxes offer a personalized way to connect with the customers at a reasonable price point. Interestingly, they are effective to provide relevant customer support and enhance brand awareness and revenues.
Three benefits of having web-embedded live chat on the website:
- Escalate Conversions: Studies reveal that companies that deploy live chat widgets have seen a steady rise in conversions. People tend to buy products when they are helped by a live chat agent who answers all their queries and helps them make a well-informed decision.
- Enhanced Customer experience: You can deliver exceptional customer service using live chat tools. The response time is reduced by a significant amount.
Communication modes such as emails and social media generally require a larger response time. Here’s when live chat serves the purpose to improve customer experience.
- Boost Retention: Live chat ensures ubiquitous availability. It allows you to interact with the customers to collect feedback, resolve their queries, and boost the brand name.
Customers prefer to buy from a website if they have interacted with the live chat before. While customer retention is a tough game, live chat helps you master it and attract new clients.
Getting a live chat widget for your website is very easy. Now that you know its potential benefits, make sure you have a live chat option on your website to streamline customer communication.