Does your website have live chat?

Live chat software has become an indispensable element of customer service. Businesses around the globe have embraced live chat as an important method for brand communication.

Chat boxes offer a personalized way to connect with the customers at a reasonable price point. Interestingly, they are effective to provide relevant customer support and enhance brand awareness and revenues.

Three benefits of having web-embedded live chat on the website:

  • Escalate Conversions: Studies reveal that companies that deploy live chat widgets have seen a steady rise in conversions. People tend to buy products when they are helped by a live chat agent who answers all their queries and helps them make a well-informed decision.
  • Enhanced Customer experience: You can deliver exceptional customer service using live chat tools. The response time is reduced by a significant amount.

Communication modes such as emails and social media generally require a larger response time. Here’s when live chat serves the purpose to improve customer experience.

  • Boost Retention: Live chat ensures ubiquitous availability. It allows you to interact with the customers to collect feedback, resolve their queries, and boost the brand name. 

Customers prefer to buy from a website if they have interacted with the live chat before. While customer retention is a tough game, live chat helps you master it and attract new clients.

Getting a live chat widget for your website is very easy. Now that you know its potential benefits, make sure you have a live chat option on your website to streamline customer communication.

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