Heineken – Emotional Storytelling
“In advertising, not to be different is virtual suicide”
– Thornton Wilder
Advertisement is one field that can make or break the success of a product. Apart from the quality of the product itself, it is the one crucial factor in swaying people’s minds towards a product. Great storytelling can last decades and convert leads to customers.
Let’s explore Heineken’s emotional storytelling approach that struck a chord with audiences worldwide.
To promote their beer, Heineken moved away from the traditional “single-story or individual-focus” and hinged their campaign around personal differences. The campaign was simple – two people with opposing views meet each other and discuss matters over a beer.
The reason it worked?
The video clocked 20 million views on Facebook alone and had over 20,000 shares. The reason this campaign was a masterclass in advertising was simple:
- Emotional appeal
People love emotional stories. If you can tug the heartstrings of your audience with genuine, wholesome content. The ad tackled emotional issues such as LGBT rights, political leaning and climate change through sensitive writing strategies.
- Great conversation
Great conversation makes for great content. Each of the conversatio
ns begins with them not knowing anything about each other as they slowly unravel the twist in the end.
- Product placement
Heineken didn’t place beer as the hero, it placed conversation. That, in effect, is great advertising, because they sold an experience with their product.
The result proves that as humans, we have a lot more in common than our personal views may suggest. Check out their other content and you’ll see why they’re successful.
More from Black Raven

Balance Organic and Paid Marketing: Invest Your Time and Money Where It Matters Most
“Is your brand invisible without ads—or broke because of them?” That question sits at the heart of the digital marketing balancing act. Too much focus

AI vs. Agency
I’ve heard it from friends, from clients, and from colleagues. Something like, It seems like they’re adding AI to everything. Yes, a little multicolored magic

Track What Matters: Measure Marketing in Ways That Move You Forward
Just because you can measure it doesn’t mean it matters. Digital marketing apps and platforms make it easy to track almost everything—clicks, likes, impressions, video